Question 1

What type of window companies is Fenora for?

Accepted Answer

Companies that make, sell, survey, fit or import windows and doors — manufacturers, installers, joinery businesses and retail sales teams. It suits businesses whose products are configured rather than picked from a catalogue, and whose prices come from their own materials, glass, hardware and labour rather than a generic square-metre rate.

Question 2

Does Fenora support manufacturing?

Accepted Answer

Yes. Won work carries the exact specification that was sold — pane by pane, with glass, bars, cills, horns, hardware and separate internal and external colours — into production, along with drawings, purchase orders and labels. The point is that nothing is re-typed between the quote and the workshop, because that is where remakes come from.

Question 3

Does it support installation companies?

Accepted Answer

Yes, and the survey side is built for it. Surveys are taken against the quote on site rather than on a blank form, variations are flagged and approved by the office, fitting teams and subcontractors are assigned their own jobs, and fitting is priced per phase.

Question 4

Can Fenora replace our existing CRM?

Accepted Answer

For window work, yes — that is what it is for. Leads, stages, quotes, surveys, documents, notes, tasks and customer email all live on one record, so the deal and the job are the same thing rather than two systems that have to be kept in step. Accounts software is not replaced: accepted quotes can be pushed to QuickBooks as estimates.

Question 5

Can we configure different window styles?

Accepted Answer

Box sash and spiral sash windows, flush casements, mock sash, tilt & turn, French casements, steel casements, shaped fixes and bays; single, French, stable, sliding and bifold doors. Each is configured pane by pane, drawn as it will actually be made, and priced from your own rates.

Question 6

Can surveys connect to quotes?

Accepted Answer

That is the whole design. A survey is created from the quote, so the surveyor verifies the quoted size and specification instead of re-entering it. Differences come back as variations for the office to approve, and approving one updates the quote itself — which is what stops the wrong size reaching the factory.

Question 7

Can multiple team members use Fenora?

Accepted Answer

Yes. Team seats are counted per person, and access is granted per person: office staff, surveyors and fitting managers see what their role needs, and subcontractors see only their assigned jobs with no pricing and no customer list. Access can be withdrawn immediately. Each person also chooses their own interface language, from ten.

Question 8

Can Fenora manage deliveries?

Accepted Answer

Yes — planning, loading checks, routes, tracking links, proof of delivery, exceptions and haulier invoice reconciliation, with estimated load weight and volume calculated from the units themselves. If you import from Europe, a UK customs declaration can be built from the delivery, with commodity codes resolved against the live UK Trade Tariff.

Question 9

How does onboarding work?

Accepted Answer

Your workspace is provisioned the moment you subscribe, with pipelines, document templates, the hardware library and the media pool already in place. What remains is your own numbers — material rates, glass and hardware costs, wood panel pricing and fitting rates. Most businesses load those themselves and are quoting within days; if your range is broad we will bring the pricing across with you, and training is done separately for office and site.

Question 10

How does pricing work?

Accepted Answer

It is published, not quoted. The core platform is £80 per month for the workspace, additional team seats are £15 per person per month, and three optional modules are priced separately — the survey app at £20 per manager seat, the job finder at £20 and customs at £30 per month. Everything is billed monthly excluding VAT, nothing is priced against your turnover, and you can subscribe by card without speaking to anyone.

Question 11

What happens to our data if we stop using a module?

Accepted Answer

A cancelled module runs to the end of the period you have already paid for, then your next bill genuinely goes down. Its records are kept for a retention window afterwards, so re-subscribing later finds everything still there.

Question 12

Is our data separated from other companies?

Accepted Answer

Yes. Every record belongs to your workspace and is isolated at the database level rather than filtered in the interface, and access within your workspace is controlled by the roles and seats you assign.

Straight answers, in the order people ask them.

Whether Fenora fits your business

What it can actually handle

Subscribing, onboarding and your data

What we can actually prove

Still deciding? Ask us the awkward one.