Platform · CRM
A CRM built around how window companies actually sell.
One pipeline for the whole business. Leads, addresses, quotes, surveys, notes, emails and deliveries all hang off the same customer record, so nothing is remembered in someone’s head or lost in an inbox.
Replaces: Spreadsheets, shared inboxes and a generic CRM that knows nothing about windows.
The problem
Generic CRMs know nothing about windows.
They were built to track software deals, so the work that actually decides whether you win — the survey, the specification, the drawing, the price — sits somewhere else entirely.
- 01
Enquiries split between a shared inbox, a notebook and someone’s phone.
- 02
A pipeline whose stages have nothing to do with surveying, quoting or fitting.
- 03
Quotes, surveys and jobs held in separate systems from the customer.
- 04
Follow-ups remembered rather than recorded — and quietly missed.
- SystemInbox
- SystemSpreadsheet
- SystemGeneric CRM
- SystemQuote template
- SystemJob folder
Five places to look, none of which agree with each other — and no single record of the job.
The Fenora answer
One record, from first call to fitted job.
The lead, the customer, the opportunity, the site address, the configured windows, the quote, the survey, the job and every email are the same record — so the deal carries its own history and anyone can pick it up.
- 01
Leads and customers together
The enquiry becomes the customer without being re-entered anywhere.
- 02
Opportunities with a real value
Each deal shows what it is worth, staged by where the work has actually reached.
- 03
Follow-ups that surface
Next actions and overdue deals are shown, not buried in a note.
- 04
Quotes and jobs attached
Every quote, revision, survey and delivery hangs off the deal it belongs to.
- 05
Communications on the record
Email threads, notes and documents filed against the customer automatically.
- 06
Lost deals kept honestly
Why work was lost, recorded — so the pattern is visible instead of anecdotal.
Inside the product
This is what it actually looks like.
Fenora's own interface, not an illustration of it — the same screens your office and your site teams work in every day.
The workflow
The CRM is where the window gets configured.
This is the part generic software cannot do. A deal in Fenora does not link out to a quoting tool — it opens the configurator, builds the units, and prices the quote on the same record.
- 01CRMLead & customer
- 02ConfiguratorUnits drawn
- 03QuotePriced & signed
Find the work → Manage the lead → Survey it → Configure it → Quote it → Win it → Produce it → Organise it → Deliver it.
Benefits
What changes in the business.
Not features. The four things that are different once this is in place.
- 01
One record per customer
Enquiry, site address, quotes, surveys, documents and correspondence in one place.
- 02
A pipeline that matches the trade
Stages built around surveying, quoting, winning and fitting — not software sales.
- 03
Nothing sits idle
Follow-ups, tasks and outstanding actions are visible instead of forgotten.
- 04
Email in the record
Correspondence is threaded onto the deal, so anyone can pick the job up.
Connected
It does not work alone.
One system. One source of truth.
Everything stays organised.
Billing & business administration
Subscription, seats, add-ons and invoices handled in one place, alongside company details, VAT and currency settings.
Product & pricing library
Your materials, glass, hardware, colours and fitting rates held once and used by every quote in the business.
Media & documents
Drawings, photographs, certificates and reference images filed against the job they belong to.
Ready to run your window business differently?
Manage leads, surveys, window configuration, quoting, production, teams and deliveries — all from one place.